Recently, I talked at the Fintech Design Summit about a new way of working we have in the User Journeys team at iwoca. In the past, we worked in Agile — now, we’re using the Shape Up methodology (by Basecamp).
Here’s our team mission statement:
Helping customers by building an engaging, personal and creative experience for them — with a focus on impact.
When deciding on a process, there are always tradeoffs, but we’ve found ways to balance the tradeoffs we weren’t happy with.
We’re happy with replacing flexibility (we’ve changed priorities and now this is the big focus) with deep thought (if it’s that important, let’s work on a pitch for this, size it and make sure it’s well thought through).
We’ve covered the urgent things that come up (like bugs) using our ‘A-Team’, who cover projects like these for two weeks at a time.
🤓 Check out the slides
More in the talk 👆